Cancellation Policy

Cancellation Policy
We understand that situations may arise in which you may need to cancel your order shortly after
placing it. Our goal is to assist you as efficiently as possible while keeping our order processing smooth
and timely.
Cancellation Timeframe
If you wish to cancel your order, you must notify us within 12 hours of completing your purchase.
During this initial period, orders typically have not yet entered the processing phase,
making cancellation possible.
Orders Already in Processing
After the 12-hour window, your order may already be:
- Processed
- Packed
- Preparing for shipment
- Shipped or transferred to the courier
Once your order has reached any of these stages, cancellation is no longer guaranteed.
In such cases, we kindly ask that you wait until your order arrives. You may then begin a return
request in accordance with our return policy.
Customer Support
If you need help or want to request a cancellation, feel free to contact our support team
at: info@vicoriabucuresti.ro

We will always do our best to assist you.