Return Policy
Return Policy – Important Notice
Please read our return policy carefully. No exceptions will be made, as you agree to these terms at the time of purchase.
Returning a Product
Timeframe
You have 30 days after receiving your product to request a return.
If more than 30 days have passed we cannot offer a refund or exchange.
Conditions
Returned items must be
Unused
In their original packaging
In the same condition as received
For products where hygiene is important the item must be cleaned before starting the return process.
Damage Due to Personal Use
We are not responsible for damage caused by
Misuse
Negligence
Improper handling
Only manufacturing defects are covered under our return policy.
Exceptions
For hygiene reasons certain products cannot be returned
Underwear
Lingerie
Other sealed hygiene items once opened
How to Start the Return Process
To request a return email us at
supportvioricabucurestigmailcom
Include the following details
Your order number
The reason for the return
A photo if the item is damaged
Your contact information
Refund
Procedure
Once we receive and inspect your return you will be notified by email about the approval or rejection of your refund request.
If approved your refund will be processed within 30 days and sent to your original payment method.
Delayed or Missing Refunds
If you have not received your refund after 30 days
Check your bank or card account
If the issue continues contact us at supportvioricabucurestigmailcom
Return Costs
Return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping method.
We are not responsible for returns that are lost in transit.
Return Address
Returns must be sent to Asia.
Shipping costs start at 25 dollar and are paid by the customer.
Exceptions – Defective or Incorrect Products
If you receive a defective or incorrect item
We will send a replacement at no cost
If the issue repeats on the second delivery you will receive a full refund
Order Cancellation
Orders cannot be cancelled after 24 hours due to automatic processing.
Questions
For questions contact
info@vicoriabucuresti.ro